Shipping Policy

Thank you for choosing Nutshell Wellness. This Shipping Policy explains how we process, fulfil and deliver orders placed through our website.

By placing an order with Nutshell Wellness, you acknowledge and agree to the terms outlined below.

1. Order Processing

Once your order has been successfully placed and payment has been confirmed, we will begin processing your order.

Orders are generally processed within [1–3 BUSINESS DAYS], unless otherwise stated on the relevant product page or at checkout.

Orders placed on weekends or public holidays may be processed on the next available business day.

Once your order has been processed and dispatched, you will receive tracking information where tracking is available.

2. Delivery Times

We currently offer delivery within South Africa.

Estimated delivery times are:

Standard Delivery: [7-10 BUSINESS DAYS]

Delivery estimates are provided as a guide and are not guaranteed unless expressly stated otherwise.

 

3. Shipping Costs

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

From time to time, Nutshell Wellness may offer free shipping or other shipping promotions. Promotional shipping offers may be subject to specific terms and conditions.

4. Order Tracking

Where tracking is available, tracking details will generally be sent to the email address or contact information provided when placing your order.

Please allow some time for tracking information to become active after your order has been dispatched.

If you have not received tracking information, please contact us at:

hellonutshellwellness@gmail.com

Please include your order number when contacting us about an order.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please carefully review your delivery information before completing your purchase.

If you realise that you have entered an incorrect address, contact us as soon as possible at hellonutshellwellness@gmail.com

We will make reasonable efforts to assist with address changes, but we cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

7. Failed Deliveries

If a courier is unable to deliver an order due to:

• An incorrect or incomplete address;
• The recipient being unavailable;
• Repeated unsuccessful delivery attempts;
• Refusal of delivery; or
• Failure to collect a parcel,

the parcel may be returned to the fulfilment or courier facility.

Where legally permitted, additional shipping costs may apply if a parcel needs to be redelivered.

8. Delayed Orders

Although we work to ensure orders are delivered within the estimated timeframe, delays may occasionally occur.

Delays can result from circumstances including:

• Courier or logistics delays;
• High order volumes;
• Supplier or fulfilment delays;
• Public holidays;
• Severe weather;
• Incorrect delivery information;
• Remote delivery locations; or
• Other circumstances outside our reasonable control.

If your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact us so that we can investigate.

9. Lost or Missing Packages

If tracking indicates that your order has been delivered but you cannot locate it, please first check with household members, neighbours or the relevant delivery location.

If you are still unable to locate the parcel, contact us at hellonutshellwellness@gmail.com with your order number.

We will work with the relevant courier or fulfilment provider to investigate the delivery.

10. Damaged Packages

If your package arrives visibly damaged, please take photographs of the package and product before opening or discarding any packaging, where possible.

Contact us at hellonutshellwellness@gmail.com as soon as reasonably possible with:

• Your order number;
• A description of the damage; and
• Clear photographs of the package and product.

We will review the issue and work with you to determine the appropriate resolution in accordance with our Refund & Returns Policy and applicable law.

11. International Orders

Unless expressly stated otherwise at checkout, Nutshell Wellness currently ships to customers within South Africa only.

If international shipping becomes available, additional shipping charges, delivery times, customs requirements, duties or taxes may apply.

12. Delivery Estimates & Consumer Rights

Delivery timeframes displayed on our website are estimates unless specifically stated otherwise.

Nothing in this Shipping Policy is intended to exclude, restrict or override any mandatory consumer rights or remedies available under applicable South African law.

13. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Nutshell Wellness
Email: hellonutshellwellness@gmail.com

Please include your order number in your enquiry so that we can assist you as quickly as possible.