Terms of Service

Welcome to Nutshell Wellness. These Terms of Service ("Terms") govern your access to and use of the Nutshell Wellness website and your purchase of products from us.

By accessing our website, creating an account, or placing an order, you agree to these Terms. If you do not agree with these Terms, please do not use our website.

1. About Us

This website is operated by and is trading as Nutshell Wellness

Trading Name: Nutshell Wellness
Email: hellonutshellwellness@gmail.com
Country: South Africa

2. Use of Our Website

You agree to use the Nutshell Wellness website only for lawful purposes and in accordance with these Terms.

You must not:

• Use the website for fraudulent or unlawful purposes;
• Attempt to gain unauthorised access to our website, systems or customer information;
• Interfere with the security or operation of the website;
• Copy, reproduce or commercially exploit our website content without permission; or
• Use the website in a manner that could damage, disable or impair its functionality.

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, ingredients, pricing, availability and other information displayed on our website are accurate.

However, product packaging, labels, colours and other visual details may vary from images displayed on the website.

We reserve the right to correct errors, inaccuracies or omissions and to update product information at any time.

4. Supplements & Health Disclaimer

Nutshell Wellness products are dietary and wellness supplements intended to support general wellbeing.

Our products are not intended to diagnose, treat, cure or prevent any disease unless expressly stated and legally permitted.

Information provided on our website, including information relating to ingredients, nutrition, wellness, digestion, bloating, lymphatic health, weight management, appearance or other health-related topics, is provided for general informational purposes and should not be considered medical advice.

Individual results vary from person to person. Nutshell Wellness does not guarantee any particular health, wellness or physical result from the use of our products.

Always follow the serving instructions and warnings provided on the product packaging.

If you are pregnant, breastfeeding, taking medication, have a medical condition, are under medical supervision, or are unsure whether a Nutshell Wellness product is suitable for you, consult an appropriately qualified healthcare professional before using the product.

Do not exceed the recommended serving.

5. Orders

When you place an order through our website, you are submitting an offer to purchase the selected products.

An order is not considered accepted until payment has been successfully processed and the order has been accepted for fulfilment.

We reserve the right to decline, cancel or limit an order where reasonably necessary, including where:

• A product is unavailable;
• There is an obvious pricing, product or website error;
• Payment cannot be authorised or processed;
• We reasonably suspect fraudulent, abusive or unauthorised activity;
• An order appears to have been placed for resale without our permission; or
• We are unable to fulfil the order.

If payment has already been collected for an order that we subsequently cancel, we will arrange an appropriate refund.

6. Pricing & Payment

All prices displayed on our website are in South African Rand (ZAR) unless otherwise stated.

Prices, products, promotions and availability may change from time to time.

The price applicable to your order will generally be the price displayed at checkout when your order is placed, subject to obvious pricing or technical errors.

You agree to provide accurate and complete billing and payment information.

7. Promotions & Discount Codes

Promotional offers, discount codes, bundle offers and other special promotions may be subject to additional terms.

Unless otherwise stated:

• Promotional codes cannot be exchanged for cash;
• Only one promotional code may be used per order;
• Promotions may have an expiry date or usage restrictions; and
• We reserve the right to correct or withdraw a promotion where there has been an obvious error or misuse.

Specific promotional terms displayed at checkout or on the relevant promotion page will apply where they differ from these Terms.

8. Shipping & Delivery

Nutshell Wellness uses third-party suppliers, fulfilment providers and courier or logistics partners to process and deliver certain orders.

Estimated delivery times are provided in our Shipping Policy.

Delivery timeframes are estimates and may be affected by circumstances outside our reasonable control, including courier delays, supplier delays, public holidays, weather, incorrect delivery information and other logistical issues.

Please refer to our Shipping Policy for additional information regarding processing, delivery, tracking and delayed orders.

9. Returns & Refunds

Returns and refunds are governed by our Refund & Returns Policy.

Because Nutshell Wellness products are consumable supplements, opened or used products may generally not be eligible for return for health and safety reasons, except where applicable law provides otherwise.

Nothing in our Refund & Returns Policy or these Terms is intended to limit any mandatory consumer rights available under South African law.

10. Customer Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your account information and password.

You agree to provide accurate information and to notify us if you believe your account has been accessed without authorisation.

We reserve the right to suspend or terminate accounts where necessary to protect our website, customers or business.

11. Reviews & Customer Content

If you submit a review, testimonial, photograph, video or other content to Nutshell Wellness, you confirm that you have the right to submit that content and that it does not unlawfully infringe the rights of another person.

By submitting content, you grant Nutshell Wellness a non-exclusive, royalty-free right to use, reproduce, display and publish that content for legitimate business and marketing purposes, subject to applicable law.

Customer reviews and testimonials represent the experiences or opinions of the individuals who provided them and do not guarantee that another customer will experience the same or similar results.

12. Intellectual Property

All content on the Nutshell Wellness website, including our name, logos, branding, graphics, photographs, videos, product images, written content and website design, is owned by or licensed to Nutshell Wellness unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, sell or commercially exploit our intellectual property without our prior written permission, except where permitted by applicable law.

13. Third-Party Services

Our website may use third-party services to facilitate payments, fulfilment, shipping, analytics, marketing, customer support and other functions.

Your use of third-party services may also be subject to those providers' own terms and policies.

Nutshell Wellness is not responsible for the independent acts, omissions, policies or practices of third-party service providers except where applicable law provides otherwise.

14. Third-Party Links

Our website may contain links to third-party websites.

These websites are not controlled by Nutshell Wellness, and we are not responsible for their content, availability, security, privacy practices or policies.

The inclusion of a third-party link does not necessarily constitute an endorsement by Nutshell Wellness.

15. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, secure, error-free or available.

We may temporarily suspend or modify the website for maintenance, updates, security reasons or other operational purposes.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Nutshell Wellness will not be liable for indirect, incidental, special or consequential losses arising from your use of our website or products.

Nothing in these Terms excludes, restricts or limits any liability or consumer right that cannot lawfully be excluded, restricted or limited under applicable South African law.

17. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Nutshell Wellness harmless from claims, losses, liabilities, damages and reasonable costs arising from your unlawful use of our website, violation of these Terms, or infringement of another person's rights.

This provision does not apply to the extent that the relevant loss or liability results from Nutshell Wellness own unlawful conduct or cannot legally be excluded.

18. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, products or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this page.

Your continued use of the website following the publication of updated Terms constitutes acceptance of the revised Terms to the extent permitted by applicable law.

19. Governing Law

These Terms are governed by the applicable laws of the Republic of South Africa.

Any mandatory consumer rights and protections applicable to your purchase remain unaffected by these Terms.

20. Contact Us

If you have any questions regarding these Terms or your order, please contact us:

Nutshell Wellness
Email: hellonutshellwellness@gmail.com